conflict resolution

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Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
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How to Argue with a Cat: A Human’s Guide to the Art of Persuasion by Jay Heinrichs
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Nonviolent Communication by Marshall Rosenberg
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The Anatomy of Peace by Arbinger Institute
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The Masters of Impact Negotiating: A Comprehensive Guide to Effective Negotiation Strategies by Cohen, Hansler, Hennig and Danzig
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